Thailand offers Online Call Centre
The Tourism Authority of Thailand (TAT) has established an Internet Call Centre to help visitors get updated tourism information. The Centre provides a 24-hour service in Thai and English. The information can be provided via internet inquiry or video live chat. Visit www.tourismthailand.org and click on the “1672 tourist hotline” icon on the lower right-hand side of the home page. After selecting the language, visitors will be asked to fill in basic details such as their name and email address. The information available covers these categories:
accommodation, travelling, sightseeing and season. A fifth category allows visitors to lodge a complaint. Responses will be provided as soon as possible, depending on the kind of information sought, and the time it will take to compile and verify it.
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The TAT really do a great job of making sure that tourists have every resource that they need, I guess that's why Thailand has become such a success story over the years. This seems like another good idea to me.